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SMS/Texting Privacy Policy

At Activecare Physical Therapy, we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard your phone number and communication preferences.

Explicit Consent

During the registration and intake process for our services, you will be asked to provide explicit consent to receive text messages and notifications from Activecare Physical Therapy. By providing your consent, you authorize us to send you the types of messages described in this policy.

Collection and Use of Personal Information

We collect your phone number when you provide it to us through our online contact form, over the phone, or by other means. By providing your phone number and explicit consent, you agree to receive text messages and notifications from Activecare Physical Therapy regarding:

  • Appointment reminders and scheduling

  • Rescheduling or changes to your appointments

  • Information about new services or staff offerings

  • Occasional updates on changes to our services

Message and Data Rates May Apply

Message and data rates may apply based on your mobile plan.

Message Frequency During your active treatment at our facility, you can expect to receive messages related to your appointments and care on a regular basis. After you have been discharged from our care, you may receive infrequent messages about new services or offerings.

Opt-Out and Communication Preferences You can opt-out of receiving text messages from us at any time by replying "STOP" to any message you receive. Additionally, you can contact our office by phone at 814-864-4100 or by email at [office@activecareerie.com] to update your communication preferences or opt-out of text messages.

Third-Party Service Providers

We may use third-party service providers, such as RingCentral and PromptEMR, to facilitate the sending of text messages and handling of personal data. These providers are contractually obligated to maintain the confidentiality and security of the data.

No Sharing of Personal Information We do not share your phone number or any other personal information with third parties or affiliates for marketing or promotional purposes, except for the third-party service providers mentioned above for the purposes of sending text messages and handling personal data.

Data Retention and Deletion

We retain your phone number and consent data in accordance with the guidelines established by the Centers for Medicare and Medicaid Services (CMS) and other applicable federal agencies. You may request the deletion of your personal information by contacting our office at [office@activecareerie.com].

Data Protection

We implement appropriate technical and organizational measures, including encryption, access controls, and regular security audits, to safeguard your personal information and ensure its confidentiality, integrity, and availability.

Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on our website, and we encourage you to review the policy periodically. Material changes will be communicated to you through appropriate channels.

Contact Us If you have any questions or concerns about our privacy practices or this policy, please contact us at [office@activecareerie.com].

HIPAA Privacy Policy

HIPAA Privacy Policy

At Activecare Physical Therapy, we are committed to protecting the privacy and confidentiality of your health information. This HIPAA Privacy Policy outlines how we collect, use, and protect your personal health information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

Collection of Personal Health Information

When you submit questions or mention medical advice or situations about yourself through our website, we may collect certain personal health information, including but not limited to:

  • Your name

  • Contact information (email address, phone number)

  • Medical history and conditions

  • Treatment information

  • Any other health-related information you choose to provide

Use of Personal Health Information

We use your personal health information to:

  • Respond to your questions and inquiries

  • Provide medical advice and treatment recommendations

  • Improve our services and website

  • Communicate with you regarding appointments, treatments, and other relevant information

 

Protection of Personal Health Information

We are committed to protecting your personal health information and have implemented appropriate administrative, technical, and physical safeguards to ensure its confidentiality and security. These measures include:

  • Secure data storage and encryption

  • Restricted access to your information

  • Regular monitoring and assessment of our security practices

 

No Sharing of Personal Health Information

We do not share your personal health information with third parties for marketing or promotional purposes. Your information will only be shared with healthcare providers, staff, and other entities involved in your care and treatment, as permitted by HIPAA.

 

Patient Rights

You have the following rights regarding your personal health information:

  • Access: You have the right to access and obtain a copy of your health information.

  • Amendment: You have the right to request corrections to your health information if you believe it is incorrect or incomplete.

  • Restrictions: You have the right to request restrictions on how we use or disclose your health information.

  • Confidential Communications: You have the right to request that we communicate with you in a specific manner or at a specific location.

  • Accounting of Disclosures: You have the right to request a list of disclosures we have made of your health information.

 

Submitting Questions and Information

By submitting questions or information through our website, you acknowledge and agree to the terms outlined in this HIPAA Privacy Policy. Please refrain from sharing sensitive health information if you do not consent to these terms.

 

Changes to This HIPAA Privacy Policy

We may update this HIPAA Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically to stay informed about how we are protecting your personal health information.

 

Contact Information below.

-Ehren Trost, Owner

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